Customer Service Representative (YWG)
Closing Date: July 31, 2026
We Offer:
A competitive package is provided including group health, dental and life insurance. We also offer a unique savings option matched by the company. Employees start at a higher than average hourly starting rate with potential for growth into senior and supervisory positions within the aviation sector.
Additional Benefits: Access to career opportunities within Fast Air, rotational schedule with 3-day weekends, non-traditional work hours (not 9–5), free on-site parking, company sports teams, a positive "can-do" team-based work environment, and access to training opportunities.
The Position:
- Answer telephones and greet customers at the front desk
- Operate a two-way radio
- Take customer orders for aviation fuel and aviation-related services
- Advise colleagues of customer order requests
- Complete daily records and data entry into software systems
- Complete customer invoicing and receive payments
- Arrange catering, hotel accommodations, and car rental reservations
- Operate a passenger van to shuttle customers
- Perform light cleaning duties, including mopping floors
- Take initiative, anticipate customer needs, accept responsibility, and take appropriate action
- Adhere to company policies and foster a safe work environment
- Work various shifts between 05:00 and 22:00 across a 7-day schedule
Requirements:
- Demonstrated ability to provide excellent customer service
- Computer literacy with Microsoft Office applications including Word, Excel, and Outlook
- Strong problem identification and problem resolution skills
- Excellent time management skills and the ability to multitask
- Ability to work with minimal supervision in a team environment
- Ability to work well under pressure and make sound decisions
- Ability to work effectively with others and maintain a respectful workplace
- Reliable transportation is essential due to the location
- Valid Class 5F driver's licence
Apply by sending your resume to:
darcy@flyfastair.com